Dental Support Organizations face unique hiring challenges that impact everything from patient care to profitability. We address these critical issues head-on, providing data-driven solutions for smarter hiring.
Frequent staff changes disrupt patient care and create significant financial strain through constant recruitment and training costs.
Hiring individuals who don't align with your practice's values can lead to team friction, decreased morale, and an unharmonious work environment.
Lengthy, unoptimized hiring processes waste valuable time and resources, delaying critical roles from being filled and impacting operational flow.
Over 30% of new hires leave within the first three months, creating a constant hiring cycle.
Each location follows different protocols, creating inefficiencies across the organization.
Managers rely on intuition rather than data, leading to subjective and often poor hiring decisions.
Managers rely on intuition rather than data, leading to subjective and often poor hiring decisions.
Average staff turnover rate in dental practices nationally, disrupting patient care and practice growth
Total expenses from hiring mistakes, including recruitment, training, lost production, and patient disruption
Increase in patient satisfaction scores when practices maintain cohesive, stable teams
Built on proven value-profile assessment principles refined specifically for dental practice environments
Evaluates cognitive strengths, work preferences, and interpersonal dynamics essential in dental settings
Practices using our system report 40% higher team retention and improved performance metrics
- Natural aptitudes in patient care
- Communication preferences
- Adaptability to practice workflows
- Leadership potential indicators
- Reliability concerns
- Stress response patterns
- Team integration challenges
- Potential management needs
- Customized interview questions
- Role-specific onboarding plans
- Supervision strategy recommendations
- Training approach suggestions
Measures values, judgment, and thinking styles specific to dental roles
Scores candidates based on performance and retention potential
You get a clear recommendation, with data and support to back your decision
I co-founded BenchmarkHire to revolutionize how DSOs hire — moving beyond gut feel to data-driven decisions that actually reduce turnover.
With 20+ years of experience helping dental leaders hire the right people, I’ve built proprietary benchmarks that reveal how top performers think and work. Now, I help fast-growing DSOs make smarter, more consistent hires across front desk, clinical, and associate roles.
Our tools give dental teams clarity, confidence, and better results — without adding complexity.
"As a senior executive there is nothing more wasteful than making the wrong hiring decision; the time it takes to interview, train and deal with issues is extraordinary. When we brought Jen into our organization her techniques for making the right hires not only saved us time in the hiring process but also reduced our attrition rate by at least half in all positions in the practice; increased productivity and EBITDA."
“The coaching we received made a huge difference in how our team communicates. It’s been a game-changer for morale and productivity. It’s rare to find someone who understands both the business side and the people side of dentistry. Jen does both, and it shows."
"Jen Wacaser has been an excellent source to help guide alignment between me and future team members. Her analysis uncovers traits that you need to know before making the hire. Additionally, as your business grows she offers coaching for team members you want to elevate or for yourself so you can be the best you can be. I have worked with Jen for years and see her has an important part of our growth going forward. I highly recommend"
"Jen played an integral role in the growth of my businesses from right-fit hiring to leadership development and communication coaching. She helped me, my partner, and my team understand our strengths and limitations and increased our level of efficiency and productivity. In addition to this she helped me personally find clarity in my personal and professional goals and improved my mindset. I highly recommend assessment-based hiring, as well as improved self-awareness as you are growing your business."
Our assessment evaluates cognitive processing patterns, work preferences, interpersonal dynamics, and value-based decision making. For dental practices specifically, we measure attributes that predict success in patient-facing roles, attention to detail, stress management, and team compatibility.
Yes. Our tool has been validated across diverse populations and designed to minimize cultural, gender, and demographic biases. We regularly audit results to ensure fairness and compliance with EEOC guidelines for employment assessments.
Other assessments, such as DISC, MBTI and Enneagram, tells you who someone is. Ours tells you how they think and make decisions — and whether that fits your role, team, and culture.
All assessment data is encrypted and stored in HIPAA-compliant systems. We maintain strict confidentiality protocols and never share individual results without explicit permission from both practice and candidate.
Absolutely. Many practices use our assessments with current staff to improve team dynamics, optimize role assignments, and develop targeted professional growth plans for valued team members.
Contact us
www.benchmarkhire.com
919.389.8510
jen@benchmarkhire.com
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BenchmarkHire reduces dental office turnover with 20+ years of hiring intelligence. Trusted by DSOs, to hire smarter because the right team powers everything from patient care to profitability.